Returns

• Can I request a product replacement?

  If you are returning the product because you are not satisfied with the purchase (cooling-off period), you can request a refund for the price paid for the product but cannot request a replacement.

• Do I have to pay return shipping costs?

  This depends on various factors, such as reason for returns, type of reimbursement and type of product.

• How and when will I receive the refund?

  After checking the status of the item, within 14 days you will be issued a refund with the same payment methods that you chose at the time of purchase.If the product is not in perfect condition, only the actual value of the product will be refunded.

• How can I return a product?

  Fill in the form at the bottom of this page to request authorization to return the product. Wait for the return acceptance e-mail. Prepare the parcel: include the FU order reference and your name inside, use the original packaging, taking care to remove all labels relating to the previous shipmen...

• How much time do I have to return an item?

  You have 30 days from the date of delivery to return an order.

• What are the conditions for exercising the right of withdrawal?

  From the moment you receive your order, you have 30 days to cancel the contract. Within this timeframe, you can notify us of your intention to return a product by using the appropriate form on the “Returns” page. The cooling-off period is subject to the following conditions: It applies to the p...

• What should I do if I receive a defective, damaged, or missing product?

  We invite you to notify customer service as soon as possible, who will contact you to find the best solution. Where non-conformity is detected, Ferplast will take steps to restore the product’s conformity in one of the following ways: By replacing the product By offering a price reduction or can...