Account

• Can I add a new shipping address?

  Within your account, click on “My addresses”. Here you can choose whether to amend an existing address or add a new one.

• How can I subscribe to the newsletter?

  If you want to remain updated on the latest news and promotions offered by Ferplast, you can subscribe to the newsletter from within your account, or when registering, placing an order, or in the appropriate sections of the website.

• How can I unsubscribe to the newsletter?

  You can click on the link in the newsletter (at the bottom of the page).

• How do I log in?

  If you are already registered on ferplast.com, you can access the site by clicking on “Account” in the top right corner of the page. Enter the email address and password you used to register and click on the “Login” button.

• How do I register?

  You can register on the ferplast.com website quickly and easily. Just follow these steps: Click on “Account”, located on the top right of the page Click on “Create my Account” and complete the required fields Click on the buttons “Create” and “Confirm” You will receive an email confirming regist...

• I forgot my password. What do I do?

  If you have forgotten your login password, don’t worry. You can recover it by following these simple steps: Click on “Log in to my account” and “Forgot your password?” Enter your email address  We will send you an automatic email with a link to set up the new password.

• I’m having trouble logging in. What should I do?

  If you are unable to log in, we recommend that you check the correctness of the email address and password. If the details are correct, we recommend that you reset your password. If the problem persists, please contact our customer service team.

• What is my account?

  Registering on ferplast.com will allow you to access your account—your own personal area where you can monitor and manage your orders, track deliveries, and update your personal details. You can securely save all payment information, including credit card details and shipping/billing addresses t...

• Why am I not receiving the newsletter?

  Check that you have subscribed correctly to the newsletter by clicking on the link in the confirmation email. If you continue not to receive our newsletters, check the SPAM folder in your email.